Top 9 Ways to Fix Amazon Prime Video Not Working on Windows 11

Amazon Prime Video is home to some of the best TV shows and movies worldwide. The service is a part of an Amazon Prime subscription, and it’s available on all mobile and desktop platforms. Your weekend plans are bound to get ruined if Prime Video stops working on your Windows 11 PC. Here are the best ways to fix the problem.

Amazon Prime houses some exclusive content like Lord of the Rings: The Rings of Power, Jack Ryan, and more. You can’t simply switch to a cable connection or use Netflix or Disney+ to watch the same. You must troubleshoot Prime Video to start watching your favorite TV shows and movies.

1. Check Network Connection

When you deal with a slow or unreliable internet connection on your PC, none of the streaming services will work as expected. To enjoy flawless 4K streaming on Amazon Prime Video, you must start streaming on a Wi-Fi connection with atleast 20 Mbps or more.

Step 1: Press Windows + I keys to open Windows Settings.

Step 2: Select ‘Network & internet’ from the sidebar.

Step 3: Ensure ‘Connected’ status.

You can also use fast.com to confirm fast internet speeds on your PC. If your computer fails to connect to Wi-Fi, read our dedicated troubleshooting post to fix the issue.

2. Check Prime Video Status

If Prime Video servers are down, none of the tricks will work to restore the service. You can visit downdetector and search for Prime Video to confirm the issue. If others are facing the same, you shall notice high outage graphs and user comments complaining about streaming issues. You have no option but to wait for Amazon to fix the issue from their end.

3. Check Amazon Prime Subscription

Amazon uses your added credit card to auto-renew your Prime subscription. If there are any issues with your added payment method, the company won’t renew your plan and will cut off Prime Video access for your account. It’s time to check your Amazon billing status. Follow the steps below.

Step 1: Visit Amazon on the web and sign in with your account details.

Step 2: Expand your account and select your prime membership.

Step 3: Check when your membership is ending. If it has already ended, select Manage.

Step 4: Remove an outdated payment method and add a new one.

Once your payment goes through successfully, visit Prime Video on the web or open the Prime Video native app on Windows to start streaming without any issue.

4. Deregister Irrelevant Devices

Did you share your Amazon account details with friends or family members? When many users are using Prime Video service on their phones, your account quickly reaches the set streaming limits.

According to Amazon, you may stream up to three videos at the same time using the same Amazon account. You may stream the same video to no more than two devices at a time. You need to deregister unnecessary devices from your Amazon account. Here’s how.

Step 1: Visit Amazon and expand your account.

Step 2: Select ‘Content & Devices’.

Step 3: Move to the ‘Devices’ tab.

Step 4: Select Prime Video. It will show you the list of registered devices with your Amazon account.

Step 5: Select Deregister beside unknown devices, and you can start streaming without any problems.

5. Run Windows Store Apps Troubleshooter

Amazon Prime Video is readily available from the Microsoft Store. If the native app is giving you trouble, it’s time to run Windows Apps troubleshooter.

Step 1: Open Windows Settings and select System > Troubleshooter.

Step 2: Select ‘Other troubleshooters’.

Step 3: Run Windows Store Apps troubleshooter and follow the on-screen instructions.

6. Repair Amazon Prime Video

If you still face glitches with Prime Video streaming, repair the app.

Step 1: Launch Windows Settings and open Apps.

Step 2: Select Installed apps.

Step 3: Scroll to Prime Video. Select the three-dot menu.

Step 4: Click Advanced options.

Step 5: Select Repair under the Reset menu.

Try using Prime Video on Windows again.

7. Reset Amazon Prime Video

When none of the tricks work, you can reset Prime Video from scratch. The system will delete all the app data here.

Step 1: Head to Prime Video’s advanced options (refer to the steps above).

Step 2: Select Reset and confirm your decision.

You can open Prime Video and sign in with your Amazon account details to start using the service.

8. Reinstall Display Drivers

Corrupt display drivers can lead to video streaming issues on Windows 11. It will interfere with video streaming with all the popular apps like Netflix and Prime Video. You can reinstall display drivers and try again.

Step 1: Right-click on the Windows key and open the Device Manager menu.

Step 2: Expand the ‘Display Adapters’ menu.

Step 3: Right-click on display graphics and select ‘Uninstall device’.

Confirm your decision and restart your computer. The system will reinstall the required drivers during the reboot process.

9. Switch to Browser

While nothing beats a native Prime Video app experience on Windows, you can temporarily switch to your preferred browser and use the web version to start streaming without glitches.

Sit Back, Relax, and Enjoy Prime Video Library

You can also update the Prime Video app to the latest version from the Microsoft Store to fix video glitches. Which trick worked for you? Share your findings in the comments below.

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